Kitchen Remodel

The Lowes installer came over yesterday to look at the kitchen and check each box to make sure our order was complete. We love our cabinets (Whiskey Black Maple) and the glass pattern. But when he opened the box of "chocolate brown" my heart sank. They looked like a dark stain. Pretty--I actually have a couple pieces of furniture that color-- but not what I wanted, which was black. I was so disappointed. Conrad saw that, although we paid for the all-wood upgrade, the end panels are particle board! Their catalog states the upgrade is all-wood. He called the Diamond company and they weren't helpful. They simply don't make end panels in wood. Conrad was livid and ready to send it all back. Those end panels will be next to our dishwasher! Our Lowes rep promised to come over that evening to resolve this right away. She brought the samples with her, and we could see that our chocolate brown cabinet looked much different than the sample, although the cabinet company had assured us that the cabinets and sample are the same color. She promised to take all the chocolate cabinets back and re-order them in black, rush order. She also said that the installer would make our end panels out of wood, because Diamond would not (I still think that is bizarre). Conrad and I were both happy. She really went above and beyond to make us happy, and completely restored my faith in her.